Cart empty

01843 209239
Monday to Friday 9am-5pm

Locktrader Terms and Conditions


Access Lock & Key Service, trading as

a)    In these conditions of sale 'The Company' means Access Lock & Key Service.
b)    'The Customer' means a company or person or other body which or who has contracted with the company for the purchase of goods.
c)    'The Contract' means the contract constituted by the Company's acceptance of an order.
d)    (i)  Nothing in these terms or conditions or the Company's current price list or quotes shall be deemed to constitute an offer, and the Company reserves the right to refuse any order.
(ii)  All orders are accepted subject to the availability of the goods concerned.
(iii)  No variation or modification of these terms and conditions will be binding on the Company unless accepted in writing by an authorized person from the Company.

a)    List prices are subject to alteration at any time without notice and all orders are accepted on condition that they are charged at prices ruling at the date of dispatch.
b)    Prices are subject to the addition of value added tax at the rates in force at the date of supply, plus the cost of delivery (where appropriate).

a)    When ordering on account orders should not be accepted for processing without an official purchase order number.  The Company cannot accept any responsibility for any part number being   incorrectly quoted.

a)   Payment including any delivery charges, should be made in full prior to dispatch, through our online payment system.

a)    Any dates quoted for the delivery of goods are intended to be estimates only, but the Company will use reasonable efforts to deliver on dates promised.
b)    The Company shall not be liable in any manner whatsoever for failure or delay in delivery howsoever such a failure or delay shall have been caused and provided that the Company shall have made reasonable efforts to deliver the goods offered.
c)    Delivery can take upto 10 working with an item not classed as missing until 15 working days.


a)    Shortages or damaged goods must be reported within 7 days of delivery.  We reserve the right to refuse a credit or replacement if we have been notified at a later date.

a)    The Company is unable to cancel any orders after they have been received and processed by Access Lock & Key Service.

a)    The title to all goods supplied to the Customer by the Company shall remain with Access Lock & Key Service and shall not pass to the Customer until the whole purchase price has been paid.

a)    If at any time the details of an account holding customer are amended or changed we must be notified at once. In the case of a change of address we must also be notified as soon as possible.

10. BS EN ISO 9002
a)    Not all products sold by this Company come from manufacturers that hold quality management certificates equivalent to that which would qualify for entry  onto the DTI Quality Assurance Register. Customers requiring such sources are advised to make this known to us.

a)    Access Lock & Key Service cannot be held responsible for any cost of repair or replacement of locks or damage howsoever caused by the use of the key, without first   being consulted and authorisation being given for any work to be carried out.
b)    The Company's total liability to the Customer in respect of defective goods will be limited to the replacement of the goods concerned or the making of an allowance not exceeding the price paid for them and the Company will not in any event be liable for labour or other charges in connection with the installation or removal of defective or replacement goods.
c)    The Company shall be under no obligation to repair or replace or make good any loss, damage or defect which results from incorrect installation, alteration or modification without consent, wear and tear, accident, abnormal conditions of storage or use or any act, neglect or fault of the Customer or any third party.
d)  The Company is not liable for any indirect or consequential losses or expenses suffered by the Customer, including but not limited to loss of anticipated profits, goodwill, reputation, business receipts or contracts, or losses or expenses resulting from third party claims.
e)   It is the customer's responsibility to ensure the bona fides of the ultimate customer to whom they on sell our products.

a)    The Customer agrees to indemnify the Company against any loss, damage, costs, claims or expenses incurred by the Company in respect of any liability established   against the Company by a third party arising out of or in connection with any of the goods, or any work or services supplied by the Company.

a)    The company shall not be liable to the Customer in failure to perform or delay in performing any of it's contractual obligations to the Customer caused by circumstances beyond the control, of the company.

a)    In accordance with our registration to the Data Protection Act telephone calls may be recorded and monitored for training purposes & quality control/customer services.

a)    All returns must be made within 30 days of purchase.
b)    You must obtain a returns reference (RMA) in order to return your package. You will be issued with an RMA number which you must quote in your returns parcel. We will be unable to process your return / exchange without this RMA number and reason for return.
c)    If the company accepts returned goods it reserves the right to make a re-stocking charge of 5 and 20%, depending on Products and Payment Method.
d)    Note the original packaging is also important, please do not mark the box or put tape on it. Please be aware that you are responsible for safe return to us - we cannot be held responsible for items that go missing in the post when we are not the sender - therefore we strongly recommend you send using a track able service and have adequate insurance to protect yourself against loss.
e)    Once your goods are accepted back into stock you will be issued with a refund or a replacement where appropriate, when returning non faulty item a delivery charge maybe incurred.
f)    We regret that post and packing charges, cut keys and special order keyed alike locks cannot be refunded.
g)    B2B orders do not fall under the Consumer Contacts Regulations and therefore will be liable to a restocking fee of between 5 and 20%, any postage will not be refunded.

Locktrader Facebook Locktrader Youtube
Locktrader Twitter Locktrader Google+

Copyright © 2017 All Rights Reserved is a trading name of Access Lock & Key Service
Payment By

In order to provide you with the best online experience this website uses cookies. By using this website, you agree to our use of cookies. To find out more about the cookies we use and how to delete them, see our privacy policy.

I accept cookies from this site.